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NEXLVLCHARLOTTE ADVERTISER TERMS

Version 2026-10-v3

These terms cover advertising with NexLvlCharlotte. Your private partner page always shows exactly what your package includes each month, what's done, what's coming, and how many people clicked through to you.

1. What you get

  • •Your package's monthly checklist is listed on your partner page with a due date for each item. That checklist is what we promise to deliver each month.
  • •If we miss an item by the end of the month, we'll deliver it in the first half of the next month, or credit that part of your fee if you'd prefer.
  • •NexLvlCharlotte may buy Google ads promoting our creators' picks, from its own budget. Which ads and budgets we use is up to us and can change month to month.
  • •Guide features: if your package or add-on includes a Featured Partner spot in a paid guide, it's always labeled as a paid placement. You agree to honor the guide-buyer perk you offer for as long as the feature runs. Our own picks in each guide are never for sale, and we can decline, move or end a feature that no longer fits the guide.
  • •Placements are on NexLvlCharlotte's website and social accounts. We don't guarantee a specific number of visitors, clicks or sales. We do show you your tracked clicks so you can judge the results yourself.

2. Billing and cancelling

  • •Billing is monthly through Stripe and renews automatically. It's month to month with no long-term contract.
  • •Cancel anytime by replying to any of our emails. Your placement stays live until the end of the month you've paid for. We don't refund partial months.
  • •If a payment fails, we'll let you know. If it isn't fixed within 7 days, we pause your placements until it is.

3. What we need from you

  • •Accurate business details, photos or logos you have the right to share, and replies to questions within 3 business days. If we're waiting on you, the related due dates move by the same amount of time.
  • •For Creator Visits: host the creator for the agreed experience at the agreed time, as described in the visit details we send you.

4. Content and creators

  • •For custom Reels we make for you, you can review them before posting and request one round of changes.
  • •Creator posts are the creator's honest take. They'll include your must-mentions and a partnership disclosure, as the FTC requires. We can't promise a creator will say specific things beyond the brief.
  • •You may reshare content we make for you, and creator posts about you, with credit. Using creator content in paid ads needs the creator's permission.

5. Fit and conduct

  • •NexLvlCharlotte features independently owned businesses. We may decline or end a partnership if a business no longer fits, with a pro-rated refund of any prepaid, unused time.
  • •We may decline ads that are misleading, unlawful or inappropriate for a city guide.

6. Communication and changes

  • •We reply to emails within 2 business days.
  • •If we change these terms or your package contents, we'll email you at least 14 days before it takes effect and ask you to sign the new version. You can cancel before then.

7. Liability, indemnity and protecting the NexLvl brand

  • •No guarantees. NexLvlCharlotte's website, guides, emails and social content are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including accuracy, fitness for a particular purpose and non-infringement. Events, prices, hours and availability change; confirm details with the business before you go.
  • •Third parties. Businesses, venues, tours, creators and advertisers we feature are independent third parties. We don't own or control them and aren't responsible for their products, services, premises, conduct, content or prices. Tours and experiences booked through partners such as Viator are governed by those providers' own terms. You take part in any activity at your own risk.
  • •Limit on liability. To the fullest extent the law allows, NexLvlCharlotte, its owner, team, partners and legal counsel will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim is limited to the amount you paid NexLvlCharlotte in the 12 months before the claim arose.
  • •Indemnity. You agree to defend, indemnify and hold harmless NexLvlCharlotte, its owner, team and counsel from any claims, losses, damages and costs (including reasonable attorneys' fees) arising from your content, your business, your products or services, your posts, your failure to disclose paid or gifted content, your breach of these terms, or your violation of any law or third party's rights.
  • •Our name and marks. NexLvlCharlotte, NexLvl, the NexLvl logo, the CLT Local badge and our content belong to NexLvlCharlotte. You may not use them, or suggest that we endorse you, without our written permission. Partners may use them only as we approve, and only while the partnership is active. All use stops when it ends.
  • •Brand standards. We may suspend or end a partnership immediately, and remove related listings or content, if a partner's conduct is unlawful, deceptive, hateful, harassing or unsafe, or would reasonably bring NexLvlCharlotte into public disrepute.
  • •Confidentiality. Pricing, dashboards, private links, reports and any non-public business information shared between us are confidential. Don't share them except as needed to perform this agreement or as required by law.
  • •Independent parties. Nothing here creates an employment, partnership, joint venture or agency relationship. Neither side can bind the other.
  • •Events beyond our control. We aren't responsible for delays or failures caused by events outside our reasonable control, such as outages, weather, venue closures or government actions.
  • •Everything else. These terms (with any written order or package details) are the entire agreement on this subject. If any part is found unenforceable, the rest stays in effect. Our not enforcing a term isn't a waiver of it. NexLvlCharlotte may assign these terms to a successor. Notices to us go to [email protected], and notices to you go to the email you gave us.

8. Resolving disputes: NexLvlCharlotte first, then our counsel, then arbitration

  • •Step 1 — Come to us first. Before taking any other action, you agree to send a written notice to NexLvlCharlotte at [email protected] (subject line "Legal Notice") describing the issue and what you want. We will both try in good faith to resolve it within 30 days.
  • •Step 2 — Review by our legal counsel. If it isn't resolved in Step 1, NexLvlCharlotte will refer the matter to its legal counsel, and both sides will try in good faith to settle it within a further 30 days.
  • •Step 3 — Binding arbitration. If the issue is still unresolved, it will be decided only by final, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individuals acting for personal purposes) or its Commercial Arbitration Rules (for businesses, advertisers and creators), before a single arbitrator, in Mecklenburg County, North Carolina, or by video or written submissions where the rules allow. Fees are allocated as those rules require. The arbitrator's decision is final, and judgment on it may be entered in any court with jurisdiction.
  • •Completing Steps 1 and 2 is required before starting arbitration or any other proceeding. Any claim started without completing them may be dismissed or paused until they are completed.
  • •Individual claims only. Disputes are resolved only on an individual basis. You and NexLvlCharlotte each waive any right to a jury trial and to bring or join a class, collective or representative action. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) will be decided by a court in Mecklenburg County, North Carolina, not by arbitration.
  • •Exceptions. Either side may bring an individual claim in small claims court in Mecklenburg County if it qualifies. NexLvlCharlotte may also ask a court for an injunction to stop misuse of its name, logos, badges, content or other intellectual property, or a breach of confidentiality.
  • •Time limit. To the extent the law allows, any claim must be raised with a Step 1 notice within one (1) year after it arises, or it is permanently barred.
  • •Governing law. These terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, and the Federal Arbitration Act governs this arbitration agreement. Any court proceeding permitted here will be in the state or federal courts located in Mecklenburg County, North Carolina.